ITIL® V3 Foundation for IT Service Management (HF421S)
Overview
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
Audience
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.
Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.
Course Objective
Upon successful completion of this course participants will be able to:
- Gain a fundamental understanding of the ITSM lifecycle
- Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from EXIN, ISEB or APM Group
Benefits to You
- Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
- Understand how IT and the Business can collaborate to improve overall productivity and efficiency
- Learn to move the reactive relationship between IT and users to a proactive relationship
- Learn ITSM concepts via an exciting and interactive simulation
Detailed Course Outline
Service Management as a Practice
- Introduction to IT Service Management
- ITIL introduction
Service Lifecycle
- Introduction of the lifecycle stages
Key Principles, Models and Concepts
- Introduction to key principles, models and concepts
Concepts, Roles and Functions
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Technology and Architecture
- Architecture and technology to manage the IT
Services
- ITIL® Qualification Scheme
- Revision and Mock Examination
Cost & Duration
3 days duration
Price: £795 + VAT. The Foundation Exam is available at an additional £100 + VAT. Accommodation can be arranged at additional cost if required.
Why education services from HP & SPOCE?
- Customized on-site delivery
- More than 80 training locations worldwide
- Comprehensive student materials
- Experienced and best-in-the-field HP instructors
- Hands-on practice
- Focus on job-specific skills
- State-of-the-art classroom facilities
You can book this course by calling SPOCE on +44 (0)1202 736373 or contact the ITIL SPOCE helpdesk by clicking here.
ITIL Courses are run in association with HP Education. HP Education services are governed by the HP Education Services Terms and Conditions
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