ITIL® V3 Foundation for IT Service Management (HF421C)
ITIL Foundation Course Outline
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
To book onto ITIL public courses please contact SPOCE on +44 (0)1202 736373 or click here.
ITIL Foundation Course Outline
ITIL Courses are run in association with HP Education. HP Education services are governed by the HP Education Services Terms and Conditions