ITIL Service Management: Exam Preparation (UA583C)
Overview
(IT Infrastructure Library) Service Support and the Service Delivery exams. Passing these two exams leads to the accredited 'Managers Certificate in IT Service Management'. Exam techniques are outlined, the exam case is analyzed in detail and possible problem areas within the case are identified per process. Possible questions are discussed in the group. The participant leaves the course with material to better prepare for the exam.
Audience
Professionals who want assistance with their preparation for the service management examinations.
Prerequisites
ITIL Foundations (HF421)
Passed ITIL Foundations Examination
ITIL Service Support UA573SB
ITIL Service Delivery UA573SA
ITIL Service Support Book studied (ISBN 0-11-330015-8)
ITIL Service Delivery Book studied (ISBN 0-11330017-4)
Examination Case received and analyzed
Key Topics
- Introduction:- Exam techniques Analyzing case studies Study techniques
- Case problems:- Spotting case problems per process. Discussing case problems for possible solution directions
- Course Program:- Ongoing recaps Exam preparation
- Analyzing exam case:- Group case reading Group case analysis with respect to ITIL topics
- Questions:- Generating possible questions. Discussing possible answers
Next Steps
ITIL Manager in IT Management Service Delivery Examination
Duration & Prices
Duration: 1 Day
Price: £275 + VAT
Course Dates
To book onto the following ITIL public courses please contact SPOCE on +44 (0)1202 736373 or click here.
| Location | Price | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| Highfield | £275 | 15 | 15 | 15 | 14 | ||||||||
| Manchester | £275 | 16 | 16 | 15 |
ITIL Courses are run in association with HP Education. HP Education services are governed by the HP Education Services Terms and Conditions
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