SPOCE - Project Management Limited

ITIL Service Management: Exam Preparation (UA583C)

 

Overview

(IT Infrastructure Library) Service Support and the Service Delivery exams. Passing these two exams leads to the accredited 'Managers Certificate in IT Service Management'. Exam techniques are outlined, the exam case is analyzed in detail and possible problem areas within the case are identified per process. Possible questions are discussed in the group. The participant leaves the course with material to better prepare for the exam.

Audience

Professionals who want assistance with their preparation for the service management examinations.

Prerequisites

ITIL Foundations (HF421)
Passed ITIL Foundations Examination
ITIL Service Support UA573SB
ITIL Service Delivery UA573SA
ITIL Service Support Book studied (ISBN 0-11-330015-8)
ITIL Service Delivery Book studied (ISBN 0-11330017-4)
Examination Case received and analyzed

Key Topics

  • Introduction:- Exam techniques Analyzing case studies Study techniques
  • Case problems:- Spotting case problems per process. Discussing case problems for possible solution directions
  • Course Program:- Ongoing recaps Exam preparation
  • Analyzing exam case:- Group case reading Group case analysis with respect to ITIL topics
  • Questions:- Generating possible questions. Discussing possible answers

Next Steps

ITIL Manager in IT Management Service Delivery Examination

Duration & Prices

Duration: 1 Day

Price: £275 + VAT

Course Dates

To book onto ITIL public courses please contact SPOCE on +44 (0)1202 736373 or click here.

 

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