ITIL Manager for Service Support (U8687C)

Overview

This 5 day course is based on the Service Management model described in the IT Infrastructure Libary (ITIL) and uses experiental education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. It includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Delivery (U8688S).

Audience

IT Infrastructure Service Managers.
IT professionals responsible for system and network administration.
Organisation and information consultants.

Prerequisites

The course is required for any student wishing to take the ISEB and EXIN exams for the certificate in IT Service Management.
The student needs to have passed the ITIL foundation exam from either ISEB or EXIN.
All student materials for this course will be provided and the ITIL books are not a requirement. However, for those that wish to have access to Best Practice for Service Support (ISBN: 0113300158) and Best Practice for Service Delivery (ISBN: 0113300174), they can be purchased from www.itsmf.com. At the site, go to your local Chapter and enter the Bookstore or Publications page. If this is not available from your local itSMF Chapter then you can order from the itSMF UK in or the itSMF USA.

Key Topics

Upon completion of this course, the successful student should:

Understand the ITIL Service Support model to be able to develop, implement and manage IT services.
When taken together with the ITIL Manager for Service Delivery (U8688S), be able to take and pass the Service Support and Service Delivery exams for the Manager's Certificate in UTSM.
Understand how the ITIL Service Support processes can facilitate the alignment of IT porcess to business objectives.
Be able to develop a Service Support reference model for an organisation.

Next Steps

ITIL Manager for Service Delivery U8688S
Service Manager Exam Preparation Workshop
Manager's Certificate Service Support exam
Manager's Certificate Service Delivery exam

Duration & Prices

Duration: 5 Days

Prices: Price: £1,595 + VAT

Course Dates

To book onto the following ITIL public courses please contact SPOCE on +44 (0)1202 736373 or click here.

Location

Price

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Highfield

£1,595

10-14

16-20

8-12

Manchester