Terms and Conditions.

Open Events.

SPOCE run 'open' courses at various locations around the country. At each course SPOCE will use a suitable venue and will provide an appropriate Approved Trainer. Pre-course reading materials will be supplied to each Delegate prior to the event. Each course will aim to have between 4 and 20 Delegates.

• SPOCE will deliver the course content as advertised or described in our quotation. By placing the order, you confirm that you have the delegates' permission to receive communications (inc. results) from SPOCE on their behalf.
• SPOCE reserve the right to cancel or re-schedule any open course. Delegates not be able to attend a 'Re-scheduled' course will be refunded the invoiced value, less the value of any non-returned or opened 'pre-course' materials.
• When the 'Open' Event is 'Residential', SPOCE will reserve a Hotel room for the duration of the course. This will be confirmed in our 'Joining Instructions' issued to each Delegate at least three weeks prior to the event.
• ALL materials supplied remain the property of SPOCE until payment is received in full. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd. 
  

Delegate Cancellation and Course Transfer Charges

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

Cancellation

From date of acknowledgement by SPOCE, the cancellation charges are:-

• More than 28 days of the course start date:- No Charge
• 14-28 days of the course start date: - 20% of the full fees.
• 7-14 days of the course start date: - 50% of the full fees.
• Within 7 days of the course start date: - 100% of the full fees.

Transfer

Transferring to an alternative course, within 3 Months of the original course start date will incur the following charges:-

• More than 28 days of the course start date: - No Charge
• 14-28 days of the course start date: - 10% of the full fees.
• 7-14days of the course start date: - 25% of the full fees.
• Within 7 days of the course start date: - 50% of the full fees.
  

Client Events

Where Delegates (maximum 16) are required to be trained on-site, the Client may organize his/her own event using the venue of their choice. The venue should be equipped with tables and chairs which can be arranged 'U-shaped' for training and 'Classroom-style' for the examinations. The room should be equipped with an Over Head Projector (OHP) and/or Multimedia LCD Projector and screen and an A1 flip-chart or White-board with a supply of suitable coloured pens. Refreshment (Tea/Coffee) and Washroom facilities should be available nearby. A 240V supply would be required to operate a demonstration Laptop computer and/or LCD Projector.

• All dealings with the Client will be through the clients own appointed Course Administrator. Under the terms of the Data Protection Act 1998, the Client Course Administrator must have the delegates' permission to receive communications (inc. results) from SPOCE on their behalf.
• SPOCE will deliver the course content as described in our quotation. SPOCE will provide pre-course reading materials prior to the commencement of the course. These will be sent to the Clients Course Administrator when confirmation of a booking has been received.
• Details of Delegates attending a course must be forwarded to SPOCE at least 2 weeks prior to the commencement of the event. (4 weeks for non-UK-based courses). Failure to do so could lead to the Delegates not being registered for the Examinations.
• SPOCE reserve the right to cancel or discontinue the course if, in the Trainers opinion, the venue or conditions are unsuitable.
• ALL materials supplied remain the property of SPOCE until payment has been received in full. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd. 
  

Cancellation and Course Transfer Charges

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.
From date of acknowledgement by SPOCE the cancellation charges are:-

• More than 28 days of the course start date: - No Charge
• 14-28 days of the course start date: - 20% of the full fees.
• 7-14 days of the course start date: - 50% of the full fees.
• Within 7 days of the course start date: - 100% of the full fees.
  
  

Where a Course Date is postponed by the Client, the above charges will apply. The cost of all course materials supplied will be charged. Ownership of materials supplied will pass to the Client following payment of the above charges

Passport Distance Learning Products

Passport product license are valid for a specified (typically 7 days to 12 months) period from the date of purchase. The software/learning content is assured and updated at no additional cost within the license period. Following the license period, a replacement product may be purchased for 50% of the published price of the same product. When registering any replacement products, the registration details must match the original registration (i.e. the same PC).

All examinations purchased to support the distance learning/self-study/eLearning are valid for for the duration of the eLearning license. Following the license period, replacement exams can be purchased at the published price.

If you are unable to attend the exam(s) once you have confirmed, a charge of £50+VAT will be made if you need to transfer to another date.

All purchases made on www.spoce.com & www.spoce.co.uk may be returned within 7 days of purchase for a full refund. The cost of returning the product will also be reimbursed. This excludes Passport eLearning products which have been installed and registered on a PC or logged-in. 

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# E & OE - prices exclude VAT which will be added at the ruling rate at the checkout