SPOCE - Project Management Limited

Terms and Conditions.

PRINCE2, MSP & M_o_R Open Events.

SPOCE run ‘open’ courses at various locations around the country.  At each course SPOCE will use a suitable venue and will provide an APM Group Approved Trainer.  Pre-course reading materials will be supplied to each Delegate prior to the event.   Each course will have between 4 and 20 Delegates.

  • SPOCE will deliver the course content as advertised or described in our quotation. 
  • SPOCE reserve the right to cancel or re-schedule any open course.  Delegates not be able to attend a ‘Re-scheduled’ course will be refunded the invoiced value, less the value of any non-returned or opened ‘pre-course’ materials.
  • When the ‘Open’ Event is ‘Residential’, SPOCE will reserve an Hotel room for the duration of the course.  This will be confirmed in our ‘Joining Instructions’ issued to each Delegate at least three weeks prior to the event.
  • ALL materials supplied remain the property of  SPOCE until payment is received in full.  Copyright exists on all materials supplied in any form.  Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd.

 

Delegate Cancellation and Course Transfer Charges - PRINCE2, MSP & M_o_R Open Events

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

Cancellation

From the date of acknowledgement by SPOCE, the cancellation charges are:-

  • More than 28 days of the course start date:-           £50
  • 14-28 days of the course start date:-                       25% of the full fees.
  • 7-14 days of the course start date:-                         50% of the full fees.
  • Within 7 days of the course start date:-                    100% of the full fees.

Transfer.

Transferring to an alternative course will incur the following charges:-

  • More than 28 days of the course start date:-            £50 plus any difference between the course price paid and the lowest available price for your new course. If the new course price is lower, no refund applies.
  • 14-28 days of the course start date:-                        10% of the full fees.
  • 7-14days of the course start date:-                            25% of the full fees.
  • Within 7 days of the course start date:-                     50% of the full fees.

 

Delegate Cancellation and Course Transfer Charges - ITIL Open Events

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

Cancellation

From the date of acknowledgement by SPOCE, the cancellation charges are:-

  • More than 14 days notice - 50% of Course Fee Payable
  • Less than 14 days notice - 100% of Course Fee Payable

Transfer

Transferring to an alternative course, within 3 Months of the original course start date will incur the following charges:-

  • More than 14 days notice - £50.00 of Course Fee Payable
  • Less than 14 days notice - 100% of Course Fee Payable

 

PRINCE2, MSP & M_o_R Client Events

Where Delegates (maximum 16) are required to be trained on-site, the Client may organize his/her own event using the venue of their choice.  The venue should be equipped with tables and chairs which can be arranged ‘U-shaped’ for training and ‘Classroom-style’ for the examinations.  The room should be equipped with an OverHead Projector (OHP) and/or MultiMedia LCD Projector and screen and an A1 flip-chart or White-board with a supply of suitable coloured pens.   Refreshment (Tea/Coffee) and Washroom facilities should be available nearby.  A 240V supply would be required to operate a demonstration Laptop computer and/or LCD Projector.

  • SPOCE will deliver the course content as described in our quotation.
  • SPOCE will provide pre-course reading materials prior to the commencement of the course.  These will be sent to the Clients Course Administrator when confirmation of a booking has been received.
  • Details of Delegates attending a course must be forwarded to SPOCE at least 2 weeks prior to the commencement of the event.  Failure to do so could lead to the Delegates not being registered with the APM Group for Examinations.
  • SPOCE reserve the right to cancel or discontinue the course if, in the Trainers opinion, the venue or conditions are unsuitable.
  • ALL materials supplied remain the property of  SPOCE until payment has been received in full.  Copyright exists on all materials supplied in any form.  Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd.

 

Cancellation and Course Transfer Charges (PRINCE2, MSP & M_o_R Onsite Client Events)

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

From the date of acknowledgement by SPOCE, the cancellation charges are:-

  • More than 28 days of the course start date:-              No Charge
  • 14-28 days of the course start date                            20% of the trainer fees.
  • 7-28 days of the course start date:-                           50% of the trainer fees.
  • Within 7 days of the course start date:-                      100% of the trainer fees.

Where a Course Date is postponed by the Client, the above charges will apply

The cost of all course materials supplied will be charged.  Ownership of materials supplied will pass to the Client following payment of the above charges

 

Passport Distance Learning Products

Passport products are valid for a 12 month period from the date of purchase.  The software content is assured and updated at no additional cost within the 12 month period.  Following the 12 month period, a replacement product may be purchased for 50% of the published price of the same product.  When registering any replacement products, the registration details must match the original registration (i.e. the same PC).

All examinations purchased to support the distance learning are valid for 12 months from the date of purchase.  Following the 12 month period, replacement exams can be purchased at 100% of the published price.

Purchasing online at www.spoce.com or www.spoce.co.uk

All purchases made on www.spoce.com & www.spoce.co.uk may be returned within 7 days of purchase for a full refund.  Returned products must be in the condition that they were dispatched.  The cost of returning the product will also be reimbursed.  This excludes Passport products which have been installed and then registered on a PC.