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  • ITIL Expert  Managing Across the Lifecycle (3 Day)

ITIL® Expert; Managing Across the Life-cycle (5 Day)


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Quick Overview

This course is aimed at individuals who require a business and management-level understanding of the ITIL v3 core life-cycle and how it may be implemented to enhance the quality of IT service provision within an organisation. The course will also be of benefit to individuals seeking to attain the ITIL SM Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to this SM Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL Advanced SM Expert in IT Service Management.


ITIL Managing Across the Lifecycle (MALC) is the Capstone examination for the scheme. Candidates who have gained a number of ITIL certifications are eligible to take this course and examination, and will be eligible for the ITIL Expert Level Award following successful completion.

To take the MALC examination, candidates must hold the ITIL Foundation qualification, must have achieved a minimum of 17 credits from ITIL intermediate (or earlier) certifications, and must complete an accredited training course.

The ITIL Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL SM Expert in IT Service Management. The purpose of this course is to impart and test knowledge across the contents of the ITIL v3 core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL V3 books. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Expert examination in Managing across the Lifecycle worth 5 credits.

What Are The Course Objectives?

The key objectives of this course are to enable participants to:

  • Appreciate and analyse IT Service Management business and managerial issues
  • Manage the planning and implementation of IT Service Management
  • Manage strategic change
  • Carry out Risk Management
  • Understand managerial functions
  • Understand organisational challenges
  • Conduct lifecycle project assessment
  • Understand complementary industry guidance and tool strategies

Course Content:

1. Intro to IT Service Management Business and Managerial Issues

  • - Lifecycle Positioning and Transition
  • - Relationship between Business and IT

2. Management of Strategic Change

  • - Challenges, CSFs and Risks
  • - Business Benefits
  • - Planning and Defining Scope
  • - Resource Planning
  • - Budgeting and Costing
  • - Quality Control
  • - Strategic Influencing
  • - Customer Liaison
  • - Project Termination

3. Risk Management

  • - Challenges, CSFs, Risks
  • - Risk Identification
  • - Risk Evaluation
  • - Corrective Actions
  • - Risk Control
  • - Transfer of Risks
  • - Service Provider Risks
  • - Contract Risks
  • - Design Risks
  • - Operational Risks
  • - Market Risks

4. Managing the Planning and Implementation of IT Service Management

  • - Activities during Plan, Do, Check, Act
  • - Planning
  • - Organising
  • - Directing
  • - Controlling and Evaluating
  • - Organisational Form and Design
  • - Policy Resistance
  • - Communication

5. Understanding Organisational Challenges

  • - Addressing Maturity Challenges
  • - Strategy Generation ‐ Value Creation
  • - Addressing Organisational Structure and Transition
  • - Addressing Confidentiality, Integrity and Availability of Information
  • - Addressing Governance
  • - Addressing Balance in Service Operations

6. Service Assessment

  • - Value of Measuring
  • - Value of Monitoring
  • - Reporting
  • - Value of Benchmarking
  • - Service Portfolio Assessment across the Life-cycle
  • - Business Perspective Improvement Model
  • - Value of Following CMM

7. Understanding Complementary Industry Guidance and Tool Strategies

What examinations are taken on the course?

ITIL® Expert Managing Across the Life-cycle Exam: 90 Mins, closed book, Nine complex multiple-choice questions choice questions

Additional Information

Course Type Expert Master PRINCE2PST3.0/Flexi

SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

Bournemouth (A,L,R) - Hallmark - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

Fareham (R) - IPSO, Forum 3, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7FH

Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

Leeds (L,R) - Jurys Inn, Brewery Place, Brewery Wharf, Leeds, West Yorkshire LS10 1NE

London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

Manchester (L,R) - Cheadle House, Royal Crescent, Cheadle, Stockport, SK8 3FS

Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

Oxford (L,R) - Oxford Witney Four Pillars, Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX

Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

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