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ITIL Intermediate Service Transition  (3 Day)

ITIL® Intermediate; Service Transition (3 Day)

ITIL Passport Foundation

ITIL® Passport Foundation | e-Learning

ITIL® Expert; Managing Across the Life-cycle (5 Day)


This course is aimed at individuals who require a business and management-level understanding of the ITIL v3 core life-cycle and how it may be implemented to enhance the quality of IT service provision within an organisation. The course will also be of benefit to individuals seeking to attain the ITIL SM Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to this SM Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL Advanced SM Expert in IT Service Management.

ITIL Managing Across the Lifecycle (MALC) is the Capstone examination for the scheme. Candidates who have gained a number of ITIL certifications are eligible to take this course and examination, and will be eligible for the ITIL Expert Level Award following successful completion.

To take the MALC examination, candidates must hold the ITIL Foundation qualification, must have achieved a minimum of 17 credits from ITIL intermediate (or earlier) certifications, and must complete an accredited training course.

The ITIL Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL SM Expert in IT Service Management. The purpose of this course is to impart and test knowledge across the contents of the ITIL v3 core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL V3 books. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Expert examination in Managing across the Lifecycle worth 5 credits.

What Are The Course Objectives?

The key objectives of this course are to enable participants to:

  • Appreciate and analyse IT Service Management business and managerial issues
  • Manage the planning and implementation of IT Service Management
  • Manage strategic change
  • Carry out Risk Management
  • Understand managerial functions
  • Understand organisational challenges
  • Conduct lifecycle project assessment
  • Understand complementary industry guidance and tool strategies

Course Content:

1. Intro to IT Service Management Business and Managerial Issues

  • - Lifecycle Positioning and Transition
  • - Relationship between Business and IT

2. Management of Strategic Change

  • - Challenges, CSFs and Risks
  • - Business Benefits
  • - Planning and Defining Scope
  • - Resource Planning
  • - Budgeting and Costing
  • - Quality Control
  • - Strategic Influencing
  • - Customer Liaison
  • - Project Termination

3. Risk Management

  • - Challenges, CSFs, Risks
  • - Risk Identification
  • - Risk Evaluation
  • - Corrective Actions
  • - Risk Control
  • - Transfer of Risks
  • - Service Provider Risks
  • - Contract Risks
  • - Design Risks
  • - Operational Risks
  • - Market Risks

4. Managing the Planning and Implementation of IT Service Management

  • - Activities during Plan, Do, Check, Act
  • - Planning
  • - Organising
  • - Directing
  • - Controlling and Evaluating
  • - Organisational Form and Design
  • - Policy Resistance
  • - Communication

5. Understanding Organisational Challenges

  • - Addressing Maturity Challenges
  • - Strategy Generation ‐ Value Creation
  • - Addressing Organisational Structure and Transition
  • - Addressing Confidentiality, Integrity and Availability of Information
  • - Addressing Governance
  • - Addressing Balance in Service Operations

6. Service Assessment

  • - Value of Measuring
  • - Value of Monitoring
  • - Reporting
  • - Value of Benchmarking
  • - Service Portfolio Assessment across the Life-cycle
  • - Business Perspective Improvement Model
  • - Value of Following CMM

7. Understanding Complementary Industry Guidance and Tool Strategies

What examinations are taken on the course?

ITIL® Expert Managing Across the Life-cycle Exam: 90 Mins, closed book, Nine complex multiple-choice questions choice questions

More Information
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SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

ONLIVE Virtual - ONLive Virtual Classroom, Instructor-led Training, accessible from anywhere in the world with internet connectivity.

Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

Bournemouth - West Cliff (A,L,R) - Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

Bournemouth - East Cliff (A,L,R) - Hallmark Hotel Bournemouth East Cliff, East Overcliff Drive, Bournemouth BH1 3AN

Bournemouth - Best Western Royale (A,L,R) - The Best Western Hotel Royale, 16 Gervis Road, Bournemouth, BH1 3EQ

Bournemouth - The Cumberland(A,L,R) - The Cumberland, East Overcliff Drive, Bournemouth, BH1 3AF

Bournemouth - The Suncliff (A,L,R) - The Suncliff Hotel, East Overcliff Drive, Bournemouth, BH1 3AG

Bournemouth - The Trouville Hotel (A,L,R) - The Trouville Hotel, 5-7 Priory Road, Bournemouth, Dorset, BH2 5DH

Brighton (L,R) - Holiday Inn Brighton Seafront, 137 King’s Road, Brighton, B1 2JF

Bristol (L,R) - Arnos Manor Hotel, 470 Bath Road, Avon, Bristol, BS4 3HQ

Cardiff (L,R) - Jurys Inn Cardiff, Park Place, Cardiff, CF10 3DN

Cambridge (L,R) - Hallmark Hotel Cambridge, Bar Hill, Cambridge CB23 8EU

Canterbury (L,R) - Best Western Abbots Barton Hotel, 36 New Dover Road, Canterbury, Kent, CT1 3DU

Coventry (L,R) - The Welcome Centre, 47 Parkside, Coventry CV1 2HG

Exeter (L,R) - Gipsy Hill Hotel, Gipsy Hill Lane, Exeter EX1 3RN

Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

Leeds (L,R) - Mercure Leeds, Otley Road, Leeds LS16 8AG

Leicester (L,R) - Devonshire Place, 78 London Rd, Leicester LE2 0RA

Liverpool (L,R) - Jurys Inn, 31 Keel Wharf, Liverpool, L3 4FN

London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

London (R) - ITIL - SPOCE, 9 Devonshire Square, London EC2M 4YF

Manchester (L,R) - Trafford Hall Hotel, 23 Talbot Rd, Stretford, Manchester M16 0PE

Milton Keynes (L,R) - Hotel Novotel Milton Keynes, Saxon St, Heelands, Milton Keynes MK13 7RA

Newcastle (L,R) - Ramada Encore Newcastle-Gateshead, Hawks Road, Gateshead Quays, Newcastle Upon Tyne, NE8 3AD

Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

Norwich (L,R) - Mercure Norwich Hotel, 121-131 Boundary Road, Norwich, NR3 2BA

Oxford (L,R) - Oxford Milton Hill House, Steventon, Abingdon, Oxford, OX13 6AF

Portsmouth (L,R) - Best Western Royal Beach Hotel, St Helens Parade, Portsmouth, PO4 0RN

Plymouth (L,R) - Future Inn Plymouth, 1 William Prance Road, Plymouth International Business Park, PL6 5ZD

Reading (L,R) - Best Western Reading Calcot Hotel, Bath Rd, Calcot, Reading RG31 7QN

Sheffield (L,R) - Sheffield Metropolitan Hotel, Blonk Street, Sheffield, S1 2AU

Southampton (L,R) - Lancaster Court, Barnes Wallis Road, Fareham, Hampshire. PO15 5TU

Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

Stoke-on-Trent (L,R) - Quality Hotel Stoke, 66 Trinity Street, Hanley, Stoke-On-Trent, ST1 5NB

Swansea (L,R) - Mercure Swansea, Phoenix Way, Swansea, West Glamorgan, SA7 9EG

York (L,R) - Hotel 53, 53 Piccadilly, York YO1 9PL