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  • ITIL Foundation 3 Day

ITIL® | Foundation (3 Day)

£699.00

Quick Overview

The course is designed for IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of business used IT services, as well as individuals requiring an insight into Service Management best practice.

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Details

This ITIL®V3 Foundation Certificate in IT Service Management three day course provides comprehensive first level training for anyone involved in provision, support, and delivery of IT Services.


What Are The Course Objectives?

The key objectives of this course are:

    Course Focus

  • Service Management as a practice
  • The concept of good practice
  • The concept of a service & Service Management
  • Define processes, roles and functions

    Service Design

  • Importance of people, processes, products & partners
  • Understand the five major aspects of Service Design
  • Understand the different sourcing approaches
  • Overview of the 7 Service Design processes

    The Service Lifecycle

  • Understand the Service Lifecycle and its key concepts
  • Understand the business value of the phases

    Service Transition

  • Explain the Service V model
  • Overview of Service Transition processes

    Key concepts and definitions

  • Understanding the key terminology, the key concepts of Service Management, key principles and models

    Roles

  • Process owner; Service Owner; RACI model in determining organisational structure

    Service Strategy

  • What is Service Strategy?
  • Understand the goals & objectives of Service Strategy
  • Understand the 4 main activities of Service Strategy
  • Basic overview of value creation through services
  • Overview 3 Service Strategy processes

    Service Operation

  • IT Service versus technology components
  • Quality of Service versus cost of service
  • Reactive versus proactive
  • Overview of the Service Transition processes
  • Objectives of Continual Service Improvement
  • The 7 step improvement process

    Functions

  • The Service Desk; Technical Management
  • Application Mgmt; IT Operations Mgmt

    Service Transition

  • Requirements for an integrated set of Service Management technology
  • How Service automation assists with integrated processes

What examinations are taken on the course?

ITIL® Foundation Exam: 1 hour, closed book, 40 multiple choice questions

Additional Information

Lunch Included: Yes (Except London Venues)
Refreshments Included: Yes
Reviews.co.uk Master ITIL/3D

SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

Bournemouth (A,L,R) - Hallmark - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

Fareham (R) - IPSO, Forum 3, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7FH

Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

Leeds (L,R) - Jurys Inn, Brewery Place, Brewery Wharf, Leeds, West Yorkshire LS10 1NE

London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

Manchester (L,R) - Cheadle House, Royal Crescent, Cheadle, Stockport, SK8 3FS

Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

Oxford (L,R) - Oxford Witney Four Pillars, Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX

Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

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