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  • ITIL Intermediate Planning, Protection & Optimisation (5 Day)

ITIL® Intermediate; Planning, Protection & Optimisation

£1,699.00

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Quick Overview

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will benefit delegates who require a deep understanding of ITIL Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

Details

The ITIL Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the Planning, Protection and Optimisation processes and roles across the Service Lifecycle. This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Planning, Protection and Optimisation.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Planning, Protection and Optimisation worth 4 credits.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management, and who wish to enhance their role-based capabilities.


What Are The Course Objectives?

The key objectives of this course are to enable participants to:

  • Understand the importance of Service Management as a Practice
  • Appreciate how all processes in Planning, Protection and Optimisation interact with other Service Lifecycle Processes
  • Identify the processes, activities, methods and functions used in each of the Planning, Protection and Optimisation processes
  • Understand how to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence
  • Understand the importance of IT Security and its contributions to Planning, Protection and Optimisation
  • Understand the technology and implementation considerations surrounding Planning, Protection and Optimisation and the associated Challenges and Risks

Course Content:

1. Planning, Protection and Optimisation

  • - Service Management as a Practice
  • - What is Service?
  • - Service Management and Business Value
  • - Processes in the Service Lifecycle

2. Capacity Management

  • - Purpose, Goal, Objectives and Scope
  • - Policies, Principles and Basic Concepts
  • - Activities, Methods and Techniques
  • - Triggers, Inputs and Outputs, and Interfaces
  • - Key Metrics

3. Availability Management

  • - Purpose, Goal, Objectives and Scope
  • - Policies, Principles and Basic Concepts
  • - Activities, Methods and Techniques
  • - Triggers, Inputs and Outputs, and Interfaces
  • - Key Metrics

4. IT Service Continuity Management

  • - Purpose, Goal, Objectives and Scope
  • - Policies, Principles and Basic Concepts
  • - Activities, Methods and Techniques
  • - Triggers, Inputs and Outputs, and Interfaces
  • - Key Metrics

5. Information Security Management

  • - Purpose, Goal, Objectives and Scope
  • - Policies, Principles and Basic Concepts
  • - Activities, Methods and Techniques
  • - Triggers, Inputs and Outputs, and Interfaces
  • - Key Metrics

6. Demand Management

  • - Purpose, Goal and Objectives
  • - Activities, Methods and Techniques

7. Risk Management

  • - Challenges
  • - Critical Success Factors
  • - Risks

8. Planning, Protection and Optimisation Roles and Responsibilities

9. Technology and Implementation Considerations

  • - Technology and Tooling
  • - Evaluation Criteria

10. Common Service Activities

11. Continual Service Improvements

What examinations are taken on the course?

ITIL® Intermediate Planning, Protection and Optimisation Exam: 90 Mins, closed book, Eight complex multiple-choice questions choice questions

Additional Information

Course Type Intermediate
Reviews.co.uk Master ITIL/5DPPO

SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

Bournemouth (A,L,R) - Hallmark - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

Fareham (R) - IPSO, Forum 3, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7FH

Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

Leeds (L,R) - Jurys Inn, Brewery Place, Brewery Wharf, Leeds, West Yorkshire LS10 1NE

London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

Manchester (L,R) - Cheadle House, Royal Crescent, Cheadle, Stockport, SK8 3FS

Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

Oxford (L,R) - Oxford Witney Four Pillars, Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX

Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

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