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  • ITIL Intermediate Release, Control and Validation (5 Day)

ITIL® Intermediate; Release, Control and Validation

£1,699.00

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Quick Overview

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will greatly benefit delegates who require a deep understanding of ITIL Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

Details

The ITIL Intermediate Certificate in Release, Control and Validation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the release, control and validation processes and roles across the Service Lifecycle.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Release, Control and Validation Management, such as:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfilment
  • Service Evaluation

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Release, Control and Validation worth 4 credits.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, and who wish to enhance their role-based capabilities.


What Are The Course Objectives?

The key objectives of this course are to enable participants to:

  • Understand the importance of Service Management as a Practice
  • Recognise the importance of Release, Control and Validation while providing service
  • Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes
  • Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes
  • Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
  • Explain how to measure Release, Control and Validation
  • Understand the importance of IT Security and its contributions to Release, Control and Validation
  • Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks

Course Content:

1. Release, Control and Validation

  • - Service Management as a Practice
  • - What is Service?
  • - Service Management and Business Value
  • - Processes in the Service Lifecycle

2. Change Management

  • - Purpose, Goal, Objectives and Scope
  • - Key Concepts and Activities
  • - Key Metrics

3. Service Asset and Configuration Management

  • - Purpose, Goal, Objectives, Scope and Interfaces
  • - Key Concepts and Activities
  • - CMS Data and Key Metrics

4. Release and Deployment Management

  • - Purpose, Goal, Objectives, Scope and Interfaces
  • - Key Concepts and Activities
  • - Key Metrics

5. Request Fulfilment

  • - Purpose, Goal, Objectives and Scope
  • - Key Concepts and Activities
  • - Key Metrics

6. Service Evaluation

  • - Purpose, Goal, Objectives and Scope
  • - Key Concepts and Activities
  • - Key Metrics and Challenges

7. Knowledge Management

  • - Purpose, Goal, Objectives, Scope and Interfaces
  • - Key Concepts and Activities
  • - Key Metrics

8. Release, Control and Validation Roles and Responsibilities

9. Technology and Implementation Considerations

  • - Technology and Tooling
  • - Challenges, CSFs and Risks

10. Common Service Activities

11. Continual Service Improvements

What examinations are taken on the course?

ITIL® Release, Control and Validation Exam: 90 Mins, closed book, Eight complex multiple-choice questions choice questions

Additional Information

Course Type Intermediate
Reviews.co.uk Master PRINCE2PST3.0/Flexi

SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.

Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY

Bournemouth (A,L,R) - Hallmark - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS

Fareham (R) - IPSO, Forum 3, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7FH

Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT

Leeds (L,R) - Jurys Inn, Brewery Place, Brewery Wharf, Leeds, West Yorkshire LS10 1NE

London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP

Manchester (L,R) - Cheadle House, Royal Crescent, Cheadle, Stockport, SK8 3FS

Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS

Oxford (L,R) - Oxford Witney Four Pillars, Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX

Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX

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