This two day practical course is designed to show you how to adopt and adapt the ITIL service management framework so you can make beneficial change within your organisation. The qualification is worth three credits towards your ITIL Expert qualification and is available on our SPOCE open public schedule, or can be held at your own premises.
What Are The Course Objectives?
Four key areas are covered which are crucial for success: Organisational change management, communication, measurement and metrics, all applied within the CSI approach. The course aims to:
What does the ITIL Practitioner course cover?
This two day course covers the ITIL Practitioner syllabus, including the following topics:
1. Understanding and using the nine guiding principles of service management in your real-world environment.
2. Using the continual service approach (CSI) to:
- - Identify where improvement could be needed
- - Gain sponsorship and stakeholder buy in to proposed improvements
- - Ensure improvements are actually delivered and maintained
3. Appreciating that making an improvement is making a change and that the organisation has to be managed and motivated to take the change (the improvement) on board and embed it into normal practice.
Practical Work - The course provides and uses a 'toolkit' for delegates to use when considering and addressing improvements in any aspect of any area within any organisation.
Specially written scenarios and comprehensive sets of related tasks help provide a practical application of the method.
What examinations are taken on the course?
ITIL® Practitioner Exam: The 2 hour, 15 minute Practitioner Exam is held on the final day at 3.15pm. There are 40 multiple choice questions mostly based on a case study provided at the start of the examination. Exam papers are marked by the Exam body and results are usually available within 3-4 weeks.
|Lunch Included:||Yes (Except London Venues)|
SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.
Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY
Bournemouth - West Cliff (A,L,R) - Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Bournemouth - East Cliff (A,L,R) - Hallmark Hotel Bournemouth East Cliff, East Overcliff Drive, Bournemouth BH1 3AN
Bournemouth - Best Western Royale (A,L,R) - The Best Western Hotel Royale, 16 Gervis Road, Bournemouth, BH1 3EQ
Bournemouth - The Cumberland(A,L,R) - The Cumberland, East Overcliff Drive, Bournemouth, BH1 3AF
Bournemouth - The Suncliff (A,L,R) - The Suncliff Hotel, East Overcliff Drive, Bournemouth, BH1 3AG
Bournemouth - The Trouville Hotel (A,L,R) - The Trouville Hotel, 5-7 Priory Road, Bournemouth, Dorset, BH2 5DH
Brighton (L,R) - Holiday Inn Brighton Seafront, 137 King’s Road, Brighton, B1 2JF
Bristol (L,R) - Arnos Manor Hotel, 470 Bath Road, Avon, Bristol, BS4 3HQ
Cardiff (L,R) - Jurys Inn Cardiff, Park Place, Cardiff, CF10 3DN
Cambridge (L,R) - Hallmark Hotel Cambridge, Bar Hill, Cambridge CB23 8EU
Canterbury (L,R) - Best Western Abbots Barton Hotel, 36 New Dover Road, Canterbury, Kent, CT1 3DU
Coventry (L,R) - The Welcome Centre, 47 Parkside, Coventry CV1 2HG
Exeter (L,R) - Gipsy Hill Hotel, Gipsy Hill Lane, Exeter EX1 3RN
Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT
Leeds (L,R) - Mercure Leeds, Otley Road, Leeds LS16 8AG
Leicester (L,R) - Devonshire Place, 78 London Rd, Leicester LE2 0RA
Liverpool (L,R) - Jurys Inn, 31 Keel Wharf, Liverpool, L3 4FN
London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP
London (R) - ITIL - SPOCE, 9 Devonshire Square, London EC2M 4YF
Manchester (L,R) - Trafford Hall Hotel, 23 Talbot Rd, Stretford, Manchester M16 0PE
Milton Keynes (L,R) - Hotel Novotel Milton Keynes, Saxon St, Heelands, Milton Keynes MK13 7RA
Newcastle (L,R) - Ramada Encore Newcastle-Gateshead, Hawks Road, Gateshead Quays, Newcastle Upon Tyne, NE8 3AD
Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS
Norwich (L,R) - Mercure Norwich Hotel, 121-131 Boundary Road, Norwich, NR3 2BA
Oxford (L,R) - Oxford Milton Hill House, Steventon, Abingdon, Oxford, OX13 6AF
Portsmouth (L,R) - Best Western Royal Beach Hotel, St Helens Parade, Portsmouth, PO4 0RN
Plymouth (L,R) - Future Inn Plymouth, 1 William Prance Road, Plymouth International Business Park, PL6 5ZD
Reading (L,R) - Best Western Reading Calcot Hotel, Bath Rd, Calcot, Reading RG31 7QN
Sheffield (L,R) - Sheffield Metropolitan Hotel, Blonk Street, Sheffield, S1 2AU
Southampton (L,R) - Lancaster Court, Barnes Wallis Road, Fareham, Hampshire. PO15 5TU
Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX
Stoke-on-Trent (L,R) - Quality Hotel Stoke, 66 Trinity Street, Hanley, Stoke-On-Trent, ST1 5NB
Swansea (L,R) - Mercure Swansea, Phoenix Way, Swansea, West Glamorgan, SA7 9EG
York (L,R) - Hotel 53, 53 Piccadilly, York YO1 9PL