This two day practical course is designed to show you how to adopt and adapt the ITIL service management framework so you can make beneficial change within your organisation. The qualification is worth three credits towards your ITIL Expert qualification and is available on our SPOCE open public schedule, or can be held at your own premises.
What Are The Course Objectives?
Four key areas are covered which are crucial for success: Organisational change management, communication, measurement and metrics, all applied within the CSI approach. The course aims to:
What does the ITIL Practitioner course cover?
This two day course covers the ITIL Practitioner syllabus, including the following topics:
1. Understanding and using the nine guiding principles of service management in your real-world environment.
2. Using the continual service approach (CSI) to:
- - Identify where improvement could be needed
- - Gain sponsorship and stakeholder buy in to proposed improvements
- - Ensure improvements are actually delivered and maintained
3. Appreciating that making an improvement is making a change and that the organisation has to be managed and motivated to take the change (the improvement) on board and embed it into normal practice.
Practical Work - The course provides and uses a 'toolkit' for delegates to use when considering and addressing improvements in any aspect of any area within any organisation.
Specially written scenarios and comprehensive sets of related tasks help provide a practical application of the method.
What examinations are taken on the course?
ITIL® Practitioner Exam: The 1 hour, 45 minute APMG Practitioner Exam is held on the final day at 3.15pm. There are 40 multiple choice questions mostly based on a case study provided at the start of the examination. Exam papers are marked by APMG and results are usually available within 3-4 weeks.
|Lunch Included:||Yes (Except London Venues)|
SPOCE delivers accredited training courses across the country. The following is a list of SPOCE's training venues. Residential accommodation (A) can be arranged at our Bournemouth venue. Refreshments (R) are provided at all venues. Lunch (L) is also provided at all venues except London.
Birmingham (L,R) - Hallmark Hotel - Strathallan, 225 Hagley Road, Edgbaston, Birmingham, West Midlands, B16 9RY
Bournemouth (A,L,R) - Hallmark - West Cliff, Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Fareham (R) - IPSO, Forum 3, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7FH
Fleet (L,R) - GBS Corporate, Ancells Business Park, Oakmere, Barley Way, Fleet, Hampshire GU51 2UT
Leeds (L,R) - Jurys Inn, Brewery Place, Brewery Wharf, Leeds, West Yorkshire LS10 1NE
London (R) - SPOCE, 2nd Floor, New London House, 6 London Street, London, EC3R 7LP
Manchester (L,R) - Cheadle House, Royal Crescent, Cheadle, Stockport, SK8 3FS
Nottingham (L,R) - Eastwood Hall, Mansfield Road, Eastwood, Nottingham, NG16 3SS
Oxford (L,R) - Oxford Witney Four Pillars, Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX
Southampton (L,R) - The Learning Centre, 14 Annealing Close, Eastleigh, Hants, SO50 9PX