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Up to 25% off all of our Virtual Classroom courses that run until the end of September 20% off APM PMQ live online.

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PRINCE2, Agile and other Project and Programme Management - Knowledge Base

Frequently Asked Questions

It's simple.
  1. I. 25 years delivering 1st class project and IT Service management training courses.
  2. II. 1st to deliver world class project training courses such as PRINCE2®, PRINCE2 Agile® and MSP®.
  3. IV. Award winning e-Learning project management courses.
  4. V. A variety of learning options including e-Learning, Blended learning, ONLIVE Virtual Classroom and traditional classroom training courses.
  5. VI. SPOCE is the founder member of ASPECT (Association for the Promotion of Excellence in Consultancy and Training). A body committed to promoting best practice. This means that we abide by the highest standards in terms of our study materials, courses and training environments.
When you book on a course there are a range of free benefits that you can request as a delegate*.>
  1. I. 24/7 tutorial - When you buy an ONLIVE Virtual Classroom or classroom course from SPOCE, you can request 6 months additional e-Learning or ONLIVE Virtual Classroom access from the start date.
  2. II. Exam re-sit safety net - Exam re-sit ‘SafetyNet’ offers a free re-sit for delegates paying the full advertised price for their course.
  3. III. FREE Training - Buy any course with exam and manual and get the ‘free training’ option if you buy again within 6 months of your start date. You will only need to pay for your exam(s) and manual.
  4. iV. Qualifying CPD (Continuing Professional Development) and PDU (Professional Development Units) - All SPOCE courses and many free resources and activities, help delegates maintain their PDUs and CPDs.
  5. V. Accredited for ELCAS funding - SPOCE is also registered with ELCAS and so is able to include Enhanced Learning Credits into all courses. This can save (ex) service personnel an average of ¾ of their course fee using this scheme through SPOCE.
SPOCE has been delivering project, programme and risk management training courses for 25 years.
SPOCE offer a wide range of project, programme and risk management training courses such as PRINCE2® training, MSP® training and many many more. We also offer a range of IT service management courses including ITIL® training courses. We offer.
  • Project ManagementTraining
  • Prince2® Training
  • AgilePM® Training
  • APM Training
  • Programme Management Training
  • MSP® Training
  • MoP® Training
  • MoV® Training
  • P3O® Training
  • GDPR and IT Training
  • ITIL® Training
  • GDPR Awareness Training
  • Resilia Training
  • Lean Six Sigma Training
  • Risk and Change Training
  • Change Management Training
  • Better Business Cases Training
  • Facilitation Training
  • M_o_R® Training
Our courses come with official course handbooks and manuals, pre-course study materials (so that you are fully prepared on your start date) and courseware materials. Our courses also include exam(s) as standard unless you have specifically purchased a ‘training only’ course or e-Learning package.
SPOCE courses are accredited by globally recognised Examining Institutes. All of our courses come with Association of Project Management (APM) accreditation, PeopleCert accreditation or APMG accreditation
SPOCE's team of expert trainer have an average of 15 years’ experience delivering our project and IT Service Management training courses. All of our trainers are vetted by us and the examining body that they train for.
You can pay for your SPOCE training in a number of ways. SPOCE offer 0% interest monthly payment options, giving you the ability to spread your payments up to 12 months to a budget that suits you. We also take purchase orders, bank transfer payments and credit and debit cards (Visa or Mastercard).
You can book your course anything up to 3 days before the start date of your course but please be aware that we recommend you spend the required amount of time on any pre-course study.
  • From date of acknowledgement by SPOCE, the cancellation charges are:
  • More than 20 working days before the course start date: £100+VAT. 11-20 working days before the course start date: 30% of the full fees. Within 10 working days of the course start date: 100% of the full fees.
  • Transfers
  • From date of acknowledgement by SPOCE, the cancellation charges are:-
  • More than 20 working days before the course start date: £100+VAT. 11-20 working days before the course start date: 30% of the full fees. Within 10 working days of the course start date: 100% of the full fees.
SPOCE take every measure to ensure that you can attend the training course that you have booked but in rare circumstances we may need to cancel a course. In cases where this occurs we will do our very best to find you an alternative that is just as suitable for your needs.

*AXELOS products can only be purchased with exams.
*Interest free payment plans: In order that we can provide our clients with affordable access to professional training, SPOCE can assist you to arrange personal finance (0% APR representative)for your course via PayItMonthly. uk. Minimum age 18. Simply contact our sales team by email or by phone on +44 (0) 1202 736373. Personal finance can be arranged for open/public events between £100 and £3000. Unfortunately, this is not available for corporate/client events or e-Learning courses.0% finance is available for Classroom-based and ONLIVE training courses as listed on our website By proceeding with any such agreement please be advised that you are consenting to a credit check being made with the credit reference agencies (CRAs). Under this finance arrangement, your course cost will be repayable by a non-refundable deposit followed by between 3 and 12 equal monthly payments, with the total repayable equal to the original purchase cost. Your deposit will be taken from your credit/debit card and subsequent monthly payments by Direct Debit from a suitable bank account under the name PayItMonthly FlexP. After the 14-day cooling-off period, or course attendance, whichever is earlier, your finance cannot be cancelled. Refunds after the 14 day cooling off period are not available under the Personal Finance Option. If you need to re-schedule (transfer) your course, the transfer charges apply –payable immediately by card as these cannot be added to the PFO. If SPOCE have to cancel a course, alternative dates and locations will be provided. This offer is available to delegates outside of the UK providing they pass the relevant checks. The finance is provided and administered by PayItMonthly Ltd a limited liability company registered in England under company number 09719909 whose registered address is 2.2 Montpellier House, Montpellier Drive, CheltenhamGL50 1TY. VAT number: 227 9378 70. For any queries regarding your finance, you should contact

24/7 Tutorial – purchase of any classroom or virtual classroom course with exams through SPOCE Project Management entitles you to the ‘24/7 Tutorial’ package. In the event of delegates needing to re-sit their exams SPOCE offer 6 months unlimited access to e-Learning or ONLIVE Virtual Classroom sessions. Access under this benefit is only given for the course title that has been purchased and when the course is purchased as either a classroom or virtual classroom course. Access under this benefit is ‘only’ for the exam that requires resitting and ‘only’ where the learning option for that title approach is available as an e-Learning or Virtual Classroom option. This includes for e-Learning: PRINCE2®, MSP®, PRINCE2 Agile®, AgilePM®, APMPFQ and ITIL®. This includes for virtual classroom: PRINCE2®, PRINCE2 Agile® and AgilePM®. ONLIVE access is subject to availability of scheduled courses. This benefit is only available upon request at point of purchase.

Exam Resit SafetyNet - The Exam Resit SafetyNet is available with SPOCE classroom courses and virtual classroom courses purchased at the published website price. The Exam Resit SafetyNet is not transferable to any other person.The Exam Resit SafetyNet includes one exam resit for any level of exam - i.e. Foundation, Practitioner, etc. The exam resit must be taken within three months of the original exam. Exams are only available through SPOCE, and are not transferable to any other organisation. Individuals qualifying for the Exam Resit SafetyNet must state this when contacting SPOCE to arrange exam resit dates. If a candidate passes their original exam(s) on the first attempt, the free exam resit becomes void. Only applicable to 3 Day and 5 Day Classroom and Virtual Classroom events purchased directly from SPOCE at full price (without any form of discount or reductions). Excludes APM - PMQ training events. No cash equivalent or refund is available.

FREE Training – purchase any full classroom, virtual classroom or 6-month e-Learning course with exams from SPOCE and you will be able to register for FREE Training as part of your package. The training offered is limited to the SPOCE range of e-Learning and ONLIVE Virtual Classroom courses. SPOCE gives you unlimited access to any other e-Learning or Virtual Classroom title until the end of the 6-month period. This includes for e-Learning: PRINCE2®, MSP®, PRINCE2 Agile®, AgilePM®, APM PFQ, ITIL Foundation®, Resilia™, GDPR, BCS Business Analysis and Better Business Cases™. This includes for virtual classroom: PRINCE2®, PRINCE2 Agile® and AgilePM®. ONLIVE access is subject to availability of scheduled courses. Exams and manuals for the additional titles must be purchased to gain access to the FREE Training. This benefit is only available upon request at point of purchase.

Free Axelos membership - available only to delegates that have passed the new ITIL® Foundation, Intermediate and Practitioner certificate, PRINCE2® Practitioner and PRINCE2 Agile® Practitioner certificate. Delegates can claim one year subscription with their certificate. AXELOS will email all candidates with details on how to subscribe to this scheme.


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