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Terms and Conditions

Please see our terms and conditions below. If you have any questions or would like any further information please Contact Us.


Open/Public Events

SPOCE run 'open' courses at various locations worldwide. At each course, SPOCE will use a suitable venue and an appropriate Approved Trainer, and will aim to train between 4 and 16 Delegates. Pre-course reading materials may be supplied to each Delegate prior to the event.

SPOCE will deliver the course content as advertised or described in our quotation. By placing the order, you confirm that you have the delegates' permission to receive communications (inc. results) from SPOCE on their behalf.

SPOCE reserve the right to cancel or re-schedule any open course. Delegates not be able to attend a 'Re-scheduled' course will be refunded the invoiced value, less the value of any non-returned or opened 'pre-course' materials. SPOCE cannot cover the reimbursement of any costs incurred due to the cancellation of the course (e.g. travel/hotel etc).

When the 'Open' Event is 'Residential', SPOCE will reserve a Hotel room for the duration of the course. This will be confirmed in our 'Joining Instructions' issued to each Delegate at least three weeks prior to the event.

ALL materials supplied remain the property of SPOCE until payment is received in full. Materials will be despatched within two working days of the completed order by Royal Mail or suitable courier. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd.

Examinations are booked on the delegates' behalf with the appropriate Examination Institute and cancellation of any exam after confirmation will not be eligible for any refund.


Open/Public Event Cancellation and Course Transfer Charges

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

Cancellation From date of acknowledgement by SPOCE, the cancellation charges are:-

More than 20 working days before the course start date:- £100+VAT

11-20 working days before the course start date: - 30% of the full fees.

Within 10 working days of the course start date: - 100% of the full fees.

Transfers are only allowed, at our discretion, for up to 3 months of the original course start date and will incur the following charges:-

More than 20 working days before the course start date:- £50+VAT

11-20 working days before the course start date: - 15% of the full fees.

Within 10 working days of the course start date: - 50% of the full fees.


Passport e-Learning Products and Exams

Passport e-learning products are valid for a specified period (typically 7 days to 12 months) from the date of purchase. The software/learning content is assured and updated at no additional cost within the licence period. A valid email address and contact number must be supplied at the time of registration to facilitate the registration process.

All examinations/workshops/blended-learning purchased to support the e-Learning are valid only for the duration of the Passport e-Learning licence period. If you are unable to attend a booked exam, a charge of £50+VAT will be made should you need to transfer to another date within the licence period. Cancellation of any exam after confirmation will not be eligible for any refund. Following the licence period, replacement/additional exams can be purchased at the published price. SPOCE reserve the right to postpone/refuse any examination resit should the delegate fail to demonstrate sufficient learning progress. Course and Exam Voucher redemption is subject to valid payment by the Customer/Provider.

All purchases made on www.spoce.com or www.spoce.co.uk may be returned, at the purchaser's expense, un-used within 14 days of purchase for a full refund. By redeeming/installing/registering Passport e-Learning products you waive the right to any refund.


Corporate/Client Events

Where Delegates (maximum 16) are required to be trained on-site, the Client may organize his/her own event using the venue of their choice. The venue should be equipped with tables and chairs which can be arranged 'U-shaped' for training and 'Classroom-style' for the examinations. The room should be equipped with an Over Head Projector (OHP) and/or Multimedia LCD Projector and screen and an A1 flip-chart or White-board with a supply of suitable coloured pens. Refreshment (Tea/Coffee) and Washroom facilities should be available nearby. A 240V supply would be required to operate a demonstration Laptop computer and/or LCD Projector.

All dealings with the Client will be through the clients own appointed Course Administrator. Under the terms of the Data Protection Act, the Client Course Administrator must have the delegates' permission to receive communications (inc. results) from SPOCE on their behalf.

SPOCE will deliver the course content as described in our quotation. SPOCE will provide pre-course reading materials prior to the commencement of the course. These will be sent to the Clients Course Administrator when confirmation of a booking has been received.

Details of Delegates attending a course must be forwarded to SPOCE at least 2 weeks prior to the commencement of the event. (4 weeks for non-UK-based courses). Failure to do so could lead to the Delegates not being registered for the Examinations. Examinations are booked on the delegate's behalf with the appropriate Examination Institute and cancellation of any exam after confirmation will not be eligible for any refund.

SPOCE reserve the right to cancel or discontinue the course if, in the Trainers opinion, the venue or conditions are unsuitable.

ALL materials supplied remain the property of SPOCE until payment has been received in full. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of the Directors of SPOCE Project Management Ltd.


Corporate/Client Event Cancellation and Course Transfer Charges

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

From date of acknowledgement by SPOCE the cancellation charges are:-

More than 20 working days before the course start date: - No Charge

11-20 working days before the course start date: - 20% of the full fees.

Within 10 days of the course start date: - 100% of the full fees.

Where a Course Date is postponed by the Client, the above charges will apply. The cost of all course materials supplied will be charged. Ownership of materials supplied will pass to the Client following payment of the above charges

All business shall be governed by and interpreted in accordance with English law and the Client submits to the jurisdiction of the English Courts. Prices are shown in Pounds Sterling (GBP).

SPOCE Project Management Ltd is an Accredited Training Organisation based and registered in the United Kingdom under Register Number 2980254.

We can be contacted at West Wing - Briggs House, 26 Commercial Road, Poole, Dorset BH14 0JR. Tel: +44 (0) 1202 736373 Fax: +44 (0) 1202 710480 Email: info@spoce.com

The conditions supersede all previous issues - FM0070v16 Jan 2016

# E & OE - prices exclude VAT which will be added at the ruling rate at the checkout

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