ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
The ITIL Foundation level training course is step one in the ITIL Service Lifecycle. It gives an overview and teaches a basic understanding of the key concepts and terminology used in ITIL Service Management. Also available as accredited eLearning.
The Practitioner level ITIL training course and certificate provides the practical framework for you to adopt and adapt ITIL best practice management methods within your organisation. You cannot sit Practitioner without Foundation but this qualification compliments ITIL Intermediate level. SPOCE are proud to announce that we are one of only a few Accredited Coursewear Providers in the world for this course.
ITIL® Foundation and Practitioner level - SPOCE flexible approach to learning allows you to take both Foundation and Practitioner qualifications in the same week. Just take a look at the schedule below for our course dates.
Options for ITIL Intermediate (Service Delivery & Life Cycle) and ITIL Expert are also available.
In addition to a regular open public schedule, SPOCE offers on-site company training. If you would like advice on fees and costs or if you wish to acquire a tailored quotation, call our team on 01202 736373