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Whopping 31% off PRINCE2® Bournemouth now only £1099 for this 5 day course with exams 22 July. Click to book

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SPOCE_VERISM

VeriSM Foundation, VeriSM Essentials, VeriSM Plus Training

Service management for the digital age

If you think digital and you think holistic then you are well on your way to understanding the objectives of VeriSM. VeriSM no longer sees the IT department as a 'business within a business' working in silo to service the rest of the organisation. It is part of the bigger whole, working with other departments within the 'Management Mesh' to achieve the ultimate in customer satisfaction.

Why VeriSM?

VeriSM in itself is not an ITSM framework like ITIL® or COBIT® so why on earth do we need it at all? Because VeriSM Training does something that the ITSM frameworks in silo, do not, it recognises that we have entered the digital age and technology is part of the entire enterprise. It also recognises that just because of this, we do not want to start our service management from scratch as an organisation. Rather our approach should be a unique combination of frameworks and practices, cherry picked to fit perfectly within our organisation.

In short, it is the glue that combines all other ITSM frameworks, focusing on ITIL®, SIAM , Devops, Agile and other frameworks and management practices, it provides us with the information required to make these decisions.

What is it?

Value driven - focusing on the needs of the customer.

Evolving - is continually updating.

Responsive - enabling a customer centric approach.

Integrated - helps us understand how the best practices fit together.

Service

Management

What does it do?

The basis of VeriSM is the 'Management Mesh' which contains all of the departments required to service customers i.e., sales, marketing ect and of course IT. The management mesh must be flexed in the right way at the right time to produce the most customer centric solution required. There are 4 essential stages as part of the service cycle.

Define - starting from agreed stakeholder requirements the orgsanisation produces a 'service blueprint' of how to fulfil customer needs.

Produce - build, test and implement.

Provide - the service or product is now available for us. This part of the model manages the activities need to keep the solution fit for purpose.

Respond - customer support for example, through any incidents.

Service

Management

Who is it for?

Literally ANYONE working within a service management function! Managers, executives, IT professionals and key stakeholders.


Want to know more?

Call 01202 736 373

email sales@spoce.com

If you have four delegates or more wishing to attend please contact Sarah@spoce.com

 
If you would like a call back. Please click the 'Call me' button above and include your name, telephone and email. Please comment which learning option suits you the most when you fill in the comments box.
 

About our VeriSM courses

VeriSM™ Foundation

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organisation can incorporate many different management practices to support the delivery of services.

Course Content:

  • •22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
  • •Includes video tutorials, study guides and quizzes
  • •Study duration: 14 hours
  • • Lesson 1: Organizational context & governance
  • • Lesson 2: Digital transformation
  • •Lesson 3: Service Culture
  • • Lesson 4: Organizational structure
  • • Lesson 5: Teams
  • • Lesson 6: Service Provider Challenges
  • • Lesson 7: Organizational change principles
  • • Lesson 8: Introduction to the VeriSM model
  • • Lesson 9: The VeriSM Model Part 1 Define
  • • Lesson 10: The VeriSM Model Part 2 Produce
  • • Lesson 11: The VeriSM Model Part 3 Provide
  • • Lesson 12: The VeriSM Model Part 4 Respond
  • • Lesson 13: Adapting the VeriSM Model
  • • Lesson 14: Progressive practices Agile
  • • Lesson 15: Progressive practices DevOps and SIAM
  • • Lesson 16: Progressive practices Lean Shift Left
  • • Lesson 17: Progressive practices CXUX Continuous Delivery
  • • Lesson 18: Innovative Technologies- Part 1
  • • Lesson 19: Innovative Technologies- Part 2
  • • Lesson 20: Innovative Technologies- Part 3
  • • Lesson 21: Getting Started Lesson
  • • Lesson 22: Exam Preparation

Pre-requisites: This course does not require any existing knowledge VeriSM

Exam Details: 40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

Course Options:
I. VeriSM™ - Introduction+Foundation - eLearning Only - £399+VAT
II. VeriSM™ - Introduction+Foundation + Exam - eLearning+Exam - £599+VAT

Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.

VeriSM Essentials

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Content:

  • • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
  • • Includes video tutorials, study guides and quizzes
  • • Study duration: 7 hours
  • • Lesson 1: Organizational context and governance
  • • Lesson 2: Digital transformation
  • • Lesson 3: Service Culture
  • • Lesson 4: Organizational structure
  • • Lesson 5: Teams
  • • Lesson 6: Service Provider Challenges
  • • Lesson 7: Organizational change principles
  • • Lesson 8: Introduction to the VeriSM model
  • • Lesson 9: The VeriSM Model Part 1 Define
  • • Lesson 10: The VeriSM Model Part 2 Produce
  • • Lesson 11: The VeriSM Model Part 3 Provide
  • • Lesson 12: The VeriSM Model Part 4 Respond
  • • Lesson 13: Exam Preparation

Pre-requisites: This course does not require any existing knowledge VeriSM

Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

Course Options:
I. VeriSM™ - Essentials - eLearning Only - £299+VAT
II. VeriSM™ - Essentials + Exam - eLearning+Exam - £499+VAT

Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.

VeriSM Plus

The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.) The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.

Course Content:

  • • 18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
  • • Includes video tutorials, study guides and quizzes
  • • Study duration: 7 hours
  • • Lesson 1: Digital transformation
  • • Lesson 2: Organizational structure
  • • Lesson 3: Teams
  • • Lesson 4: Introduction to the VeriSM model
  • • Lesson 5: The VeriSM Model Part 1 Define
  • • Lesson 6: The VeriSM Model Part 2 Produce
  • • Lesson 7: The VeriSM Model Part 3 Provide
  • • Lesson 8: The VeriSM Model Part 4 Respond
  • • Lesson 9: Adapting the VeriSM Model
  • • Lesson 10: Progressive practices Agile
  • • Lesson 11: Progressive practices DevOps & SIAM
  • • Lesson 12: Progressive practices Lean Shift Left
  • • Lesson 13: Progressive practices CXUX Continuous Delivery
  • • Lesson 14: Innovative Technologies - Part 1
  • • Lesson 15: Innovative Technologies - Part 2
  • • Lesson 16: Innovative Technologies - Part 3
  • • Lesson 17: Getting Started
  • • Lesson 18: Exam Preparation

Pre-requisites: VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.

License Duration: 150 Days/5 Months. CPD'/PDU's: 20

Course Options:
I. VeriSM™ - Plus - eLearning Only - £299+VAT
II. VeriSM™ - Plus + Exam - eLearning+Exam - £499+VAT

Click on Chat below or contact us here or request a call back on sales@spoce.com or call on 01202 736 373 to book.

 


Advice, Support, Knowledge - Just ASK

If you have any questions about the method, qualification scheme, accredited training, or indeed have any industry related questions, then please do get in touch using the form below -

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